Thursday, July 28, 2016

Sahara Star Hotel, Mumbai

Star Category - 5 Star
Location - Ville Parle, Mumbai

Was on a business trip to Mumbai and had checked into this hotel for experiencing their luxury.

About the Hotel:
A beautiful property centered impressive lagoon theme. Given my brief stay here, I was not able to experience/use much of their common amenities like spa, gym and swimming pool. 

Below pictures are the night and day views of the lagoon from the room

Recommended for: 
Business travelers and those looking to stay close to stay close to Chatrapati Shivaji Aiport (Domestic Terminal/Terminal 1)

Pricing (8/10)
The room tariff's were relatively well priced when compared to other airport hotels. I made a reservation through Agoda for INR 7300.

Hospitality & Service (4/10)
Walked myself to the front desk and there was absolutely no hospitality offered to sail through the check-in process or for carrying luggage to the room. The front office staff found an opportunity to dump the room farthest from the elevator on me (considering it's a circular shaped hotel, the room I was initially allocated was a good mile from the elevator). After cardio intensive trip to the room I rushed all the way back to the reception to get the room switched. Thankfully, this time around I was attended by a staff who was kind enough to offer a room closer to the elevator.

The staff mentioned about their free airport pick up and drop for 'domestic' flights. The moment I mentioned T2 (Jet's domestic flights fly from Terminal 2), there was silence - indicating the revocation of the offer. I wanted to get it clarified anyways and when asked was told no such facility will be provided for Terminal 2.

Room (Facilities & Comfort) (9/10)
The room was a moderately spacious one and each room has an attached balcony facing the lagoon; the lagoon is one of the wow factors of the hotel and occupies the central area of the hotel's circular layout. Key room facilities include: a mini sofa and table, well stocked mini bar, study/work table. The room I stayed in had a bath tub and a separate glass enclosure for shower.

The facilities were top notch and the unlike the usual excessively soft beds you find in a few hotels, their mattress was just what I was looking for after a long tiring day.


Food (4/10)
The breakfast at Earth plate was a disappointing one despite their huge spread. In simple words, it was quantity over quality.

On a summary note, the room and facilities were impressive but the hospitality and food was underwhelming.