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| Star Category - 5 Star Location - Ville Parle, Mumbai |
About the Hotel:
A beautiful property centered impressive lagoon theme. Given my brief stay here, I was not able to experience/use much of their common amenities like spa, gym and swimming pool.
Below pictures are the night and day views of the lagoon from the room
Recommended for:
Business travelers and those looking to stay close to stay close to Chatrapati Shivaji Aiport (Domestic Terminal/Terminal 1)
The room tariff's were relatively well
priced when compared to other airport hotels. I made a reservation through
Agoda for INR 7300.
Hospitality
& Service (4/10)
Walked myself to the front desk and there
was absolutely no hospitality offered to sail through the check-in process
or for carrying luggage to the room. The front office staff found an
opportunity to dump the room farthest from the elevator on me (considering it's
a circular shaped hotel, the room I was initially allocated was a good mile
from the elevator). After cardio intensive trip to the room I rushed all the
way back to the reception to get the room switched. Thankfully, this time
around I was attended by a staff who was kind enough to offer a room
closer to the elevator.
The staff mentioned about their free airport pick up and drop for 'domestic' flights. The moment I mentioned T2 (Jet's domestic flights fly from Terminal 2), there was silence - indicating the revocation of the offer. I wanted to get it clarified anyways and when asked was told no such facility will be provided for Terminal 2.
The staff mentioned about their free airport pick up and drop for 'domestic' flights. The moment I mentioned T2 (Jet's domestic flights fly from Terminal 2), there was silence - indicating the revocation of the offer. I wanted to get it clarified anyways and when asked was told no such facility will be provided for Terminal 2.
Room
(Facilities & Comfort) (9/10)
The room was a moderately spacious one and each room has an attached balcony facing the lagoon; the lagoon is one of the wow factors of the hotel and occupies the central area of the hotel's circular layout. Key room facilities include: a mini sofa and table, well stocked mini bar, study/work table. The room I stayed in had a bath tub and a separate glass enclosure for shower.
The room was a moderately spacious one and each room has an attached balcony facing the lagoon; the lagoon is one of the wow factors of the hotel and occupies the central area of the hotel's circular layout. Key room facilities include: a mini sofa and table, well stocked mini bar, study/work table. The room I stayed in had a bath tub and a separate glass enclosure for shower.
The facilities were top notch and the
unlike the usual excessively soft beds you find in a few hotels, their mattress
was just what I was looking for after a long tiring day.
Food
(4/10)
The breakfast at Earth plate was a
disappointing one despite their huge spread. In simple words, it was quantity
over quality.
On a summary note, the room and facilities were impressive but the hospitality and food was underwhelming.
On a summary note, the room and facilities were impressive but the hospitality and food was underwhelming.
